Sending payment requests and reminders
Email families what they owe — this is what bills them — and chase the ones who haven't paid.
Setting a fee doesn't bill anyone. Sending the request does — that email is what moves a player from not billed to due and makes the amount visible to the family.
- Open the group and select the players you want to notify.
- Use the Action menu → Send Payment Email for a first request, or Send Payment Reminder to remind.
- Check the preview — it's the actual email — and send.
Every parent on a player gets their own copy, each with a personal sign-in link. Reminders show the remaining balance rather than the full fee, so a family who part-paid isn't asked for the whole amount again.
Send payment request
3 players selected.
To: rowan@example.com
Subject: Team Fee Payment - Surf Cup
To the parents of Avery Brooks, you have a new Team Fee Payment request… The fee is $774.54 and the due date is July 1, 2026.
Your confirmation
After a send you get one email confirming how many families were emailed, who was skipped and why, and the full text of what they received. One message per send, not a copy of every one.
Including the coach
A tick box copies your coach on summary email to the families.