A payment hasn't appeared
Whether this is expected depends entirely on how it was paid.
Start with the method — it decides whether anything is wrong at all.
Venmo, PayPal, Zelle, cash or cheque
Working as intended. None of these can tell TeamFees anything, so the treasurer records them by hand. See why a payment still shows as unpaid and, for treasurers, recording a payment.
Bank transfer through Stripe
Bank (ACH) payments take a few business days to clear, and record when they settle rather than when the parent submits. A few days' gap is normal.
Card through Stripe
This should be near-instant, so a card payment missing after a few minutes is worth investigating:
- Check the Payments page in the app after a refresh — a payment is recorded on return from checkout as well as by Stripe's own notification.
- Check your Stripe dashboard: if the charge isn't there, it didn't complete, and the parent should try again.
- If the charge exists in Stripe but not in TeamFees, get in touch — include the team name and the payment date.