Can't sign in
Wrong address, no password set yet, or an expired invitation — and how to tell which.
Forgotten password
Use forgot password. The reset link goes to the address on file and is single-use.
Reset your password
We'll email you a link to choose a new one.
"I've never set a password"
Being on a roster isn't the same as having a login. If your treasurer added you but you never opened an invitation, there's no password to reset yet — ask them to send one. Signing up separately won't work: for security, claiming an account that a treasurer created requires the invitation link for that exact address.
The invitation link doesn't work
They last 30 days. Ask for a fresh one — from Roster for a parent, or the coach card for a coach.
Signed in but the wrong team
If you're on more than one team, use the switcher at the top of the sidebar. Arriving from an invitation link should land you on the right one automatically.